DELIVERY & RETURNS

Delivery Information

All goods are delivered by standard post once they have been carefully hand-packed by one of our colleagues. We aim to deliver your parcel within 2-3 business working days offering a free delivery service on orders over £18.00 and charging £3.00 for orders under £18.00.

Ordering a gift for someone else? Our packaging is discreet enough to ensure that it can remain a surprise!

Returns and Refunds

We're in no doubt that you'll be delighted with what you've ordered from us but on the rare occasion that it isn't 100% right, we are more than happy to offer a full refund or exchange within 28 days of the original purchase.

All you'll need to do is mark on the order form which items are to be refunded or exchanged and we'll send out any replacement items free of charge. 

Please be aware we're unable to refund the cost incurred to post the items back to us. Please send any returns to the below address:

Judith Hart Jewellers
155 East Mall
Derbion
Derby
DE1 2PG

We kindly ask you to allow 5 working days for your return to be processed.

Cancellation

If for any reason you need to cancel your order with us, please email your request to customerservice@judithhartjewellers.co.uk, if the item has not yet been dispatched then the items which have been ordered will be cancelled.  

 
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